51 Amazing Chatbot Use Cases By Industry and Function

Chatbots, which are software applications engineered to replicate human-like conversations, demonstrate proficiency in both written and spoken interactions. They harness the capabilities of artificial intelligence (AI) and natural language processing (NLP) technologies to effectively grasp and respond to user inquiries and directives. Another practical chatbot use case is offering suggested responses to common inquiries. Using AI and machine learning, a chatbot can analyze and learn from previous interactions, providing personalized answers to customers based on their unique needs and preferences. But it also helps your agents since it can handle repetitive inquiries and free up the agent’s time for more complex issues. It goes beyond the current scope of e-commerce chatbots to serve as a product expert, engaging shoppers in conversations that are authentic and specific to your business.

Our list contains the best chatbots for different applications and business use cases, such as, sales chatbots (Landbot.io), to friendly bots, such as, Replika.ai. Just set up your smart bot to offer similar or complementary products when a customer is completing the purchase. If they feel like adding items to their order, the bot will use this opportunity and upsell. This use case can be beneficial for those who want their bot to schedule demo calls, beauty visits, doctor appointments, or make reservations. So if you are doing a lot of booking/scheduling when interacting with users, think about taking this repetitive work from your support team’s shoulders and placing it on the chatbot’s. If it’s a proactive bot – the one that starts a conversation first – the tool can greet a newly arrived visitor on your website and let them know about the discount.

Chatbot healthcare use cases

One of the reasons why businesses go for a chatbot solution is plain simple – they need some(one)thing to users 24/7. This is not necessarily about solving issues (which of course is always desirable) but actually, letting visitors know that their question has been taken into account and would be answered ASAP. Because like it or not, a chatbot is the most rapidly expanding brand communication medium with a 24.9% growth. By integrating this solution into your business model now, you will not only benefit in many ways but also be much more prepared for the future in customer service.

The proven chatbot use cases we have explored demonstrate the significant impact these AI-driven tools can have on businesses and organizations. From enhancing customer service to optimizing sales and streamlining various processes, chatbots have shown their ability to deliver efficient and personalized results. As technology continues to evolve and businesses recognize the value of chatbots, their popularity is predicted to rise even further. Gartner predicts that by 2027, approximately 25% of organizations will have chatbots as their main customer service channel.

Chatbot use case #7: An international D2C retail store

Any company wishing to simplify its product/service pricing can employ the chatbot use case for this very purpose on their pricing page as well. If prospects are left confused with your pricing, they might decide not to go through with the purchase. Also, customers may not want to admit to the customer service department that they are having problems understanding the pricing plan. Plus, it doesn’t matter how much a business ‘requests’ a customer to take part in your survey. Performers, sports teams, organizations, nonprofits, and anyone creating an event can use chatbots to smoothly sell tickets to their fans and audiences. For example, PVR Cinemas own one of the largest chains of movie theatres in India.

This is a great way to increase sales and create a more personalized customer experience. For example, Freshchat helped Fantastic Services engage with their website visitors by routing customers to sales or support using its IntelliAssign feature. Customers are sent to the right person in the first instance, reducing wait time and frustration. When potential customers visit your website, no matter how clean and responsive the design, they may be unable to find the pages they want immediately. However, if a chatbot is available on every page, it can prevent potential customers from leaving your website by proactively reaching out and nudging visitors into a purchase decision.

Offering Promotions and Discounts

MVMT, a fashion-brand that develops watches and sunglasses and especially targets millennials, uses this strategy to great effect with their chatbot use case. Here’s an example of the National Geographic chatbot use case engaging visitors through a quiz and getting them interested in their Almanac eBook, which they give participants at a 10% discount. Businesses who are willing to invest money in gaining an audience can do so through giveaways, contests, and quizzes. Contests, quizzes, and giveaways that promise discounts tend to have a high chance of going viral and help businesses gain new loyal customers very effectively and smoothly.

Moreover, for business, when it comes to tools and technologies, the best kinds are the ones that can integrate and perform different roles and activities respectively. Such tools execute processes much more smoothly and bring better results. For your sales agents, answering such a question could take a lot of time and effort. Companies can reduce costs and onboarding time dramatically by building such an infrastructure with the help of a chatbot.

Chatbots are computer programs that mimic human conversation and communicate with customers, usually on websites, social media, and other apps. There are many different AI-powered chatbot use cases, and every industry can benefit from incorporating them into its customer engagement strategy. While the conversational AI vs. chatbot debate has been going on for a long, we should not forget how conversational bots could use artificial intelligence (AI) to assist users over both text and voice. Voice chatbots are all about facilitating your users with a seamless experience with your business. They are one of the important conversational banking trends adopted by many banks. The EVA bot has been configured to handle queries on more than 7,500 FAQs, along with information on the bank’s products and services.

• Chatbots are increasingly being implemented in mobile apps, bringing more value to your company and users.
• We invite you to explore the ways chatbots are revolutionizing the retail landscape, creating a seamless shopping experience for customers while shaping the future of retail.
• Some of these are simple enough, so bots can handle them in most cases.
• As of 2021, Touriao had 148M, active users, spending 87 minutes on the news app on average.

Despite such setbacks, Microsoft is going ahead with chatbot development. Since then, it’s expanded its features to 100 different legal processes, from helping users get eligibility for college fee waivers to connecting with a prison inmate. Skills in Alexa terminology are applications that allow Alexa to complete certain voice tasks.

Customer Feedback Collection

Chatbots can use text, as well as images, videos, and GIFs for a more interactive customer experience and turn the onboarding into a conversation instead of a dry guide. So, you can save some time for your customer success manager and delight clients by introducing bots that help shoppers get to know your system straight from your website or app. Chatbots have revolutionized various industries, offering versatile and efficient solutions to businesses while continuously enhancing customer engagement. The lawsuit also highlights the potential damage to The Times’s brand through so-called A.I.

These types of storage have different functionalities, and most businesses use both types. In this blog, we’ll learn how to deploy and scale llm-powered chatbots with TGI, a promising platform for large-scale llm implementations. It can be used to create different types of applications such as mobile, desktop, web, cloud, IoT, machine learning, microservices, game, etc. Chatbots can leverage API to automatically order re-fill for a given prescription drug once the patient submits a request. Of course, a medical professional would have to approve the request based on the patient’s prescription and history. Therapy chatbots can be an adequate, but not complete, substitute for human therapists due to their 24/7 availability, instant response rate, and lack of stigma.

awesome chatbot use cases

They interact with potential customers and collect email addresses, which can then be used for personalized offers and follow-ups. These government chatbot use cases demonstrate the potential of AI technology to enhance citizen-government interactions, improve public services, and foster a more inclusive and efficient governance system. SaaS companies often receive inquiries from potential customers about their software features, pricing plans, and technical specifications. Responding to these inquiries manually can be time-consuming and might not always result in timely responses.

They can automate interactions (text-based and voice-based) and take your success to the next level. Chatbots have proven to generate 4x leads when compared to a traditional lead generation tool. With a well-automated chatbot over all platforms, companies can stop stressing about their customers.

They are the perfect way to get your message out there and make it heard. And yet, many people are still unaware of how chatbots can help them grow their businesses. ChatGPT can assist in search intent grouping by analyzing search queries and categorizing them based on the user’s intended goal or purpose, thanks to Natural Language Processing (NLP) methods.

Bots can provide instant insurance quotes based on user-provided information. You can also monitor account activities for suspicious or fraudulent transactions. We can then immediately notify users and the bank of any anomalies, helping to prevent and address potential security issues. Bots enhance transparency by enabling users to check account details, perform balance inquiries, transfer funds, and make bill payments. They provide comprehensive reports on account activities, spending trends, and credit scores.

Read more about Chatbot Use Cases here.